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Cracked screen & water condensation

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‎04-15-2016 14:48

‎04-15-2016 14:48

Hello I'm new to the board. Bought a surge last Xmas and the screen already cracked within a few months of purchase. It didn't really bother me at first because everything still worked fine until recently after I got out if the shower..there was a lot of condensation under the screen and the swipe feature wouldn't work at all anymore (guessing due to the fact water is trapped under the screen). Wondering if there is some type of 1 year warranty on this thing? I thought fitbits were supposed to be made for everyday use..at least build some kind of bumper case to give it a little more protection.
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‎04-15-2016 17:00

‎04-15-2016 17:00

Welcome to the Fitbit Community @Alohaking808. I'm sorry to hear about the issues you experienced with your Fitbit Surge. I would recommend contacting Customer Support. They will evaluate your case and might be able to provide assistance. You can check out the Fitbit Warranty here.

 

Thanks for stopping by, see you around. Robot Very Happy

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‎04-15-2016 19:57

‎04-15-2016 19:57

Thanks..I'll give that a try. Hopefully I won't feel like I've shelled out almost $300 bucks on what's supposedly supposed to be one of the better "fitness" watches on the market by being offered 20% off a new surge like I've been reading recently on this forum from other customers.
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