help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cracked screen on the surge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-04-2016 11:20

‎04-04-2016 11:20

My screen on the surge has cracked. I haven't fallen, tripped or banged it. 1 min the screen was fine now it's cracked. Is therea replacement available? It's not 4 months old yet and I had to purchase this after my charge failed and customer service was unhelpful.
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-04-2016 14:21

‎04-04-2016 14:21

Welcome to the Fitbit Community @Jojo260. It's great to have you here. I'm sorry to hear about your damaged Surge screen. In this case it will be necessary contacting Customer Support. They are actually the ones on charge of evaluating your case and telling what can be done.

 

Catch you later. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎04-04-2016 14:21

‎04-04-2016 14:21

Welcome to the Fitbit Community @Jojo260. It's great to have you here. I'm sorry to hear about your damaged Surge screen. In this case it will be necessary contacting Customer Support. They are actually the ones on charge of evaluating your case and telling what can be done.

 

Catch you later. Smiley Very Happy

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes