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Cracked screen

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‎10-29-2016 15:07

‎10-29-2016 15:07

I have a surge and I have cracked the screen it all works fine but was interested it see if I could get it repaired rather than replace the item, would greatly appreciate some advice.
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4 REPLIES 4

‎10-29-2016 15:44

‎10-29-2016 15:44

Hi, @gfencer! I belive the warranty doesn't cover that kind of screen damage, but it couldn't hurt to get in touch with Fitbit Support and see if there's anything they could do for you.

MakMak | Community Council

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‎10-29-2016 16:41

‎10-29-2016 16:41

The screen on the Surge is Very prone to crack. After your one year coverage your out of luck. I use my Surge as my everyday watch. I feel it's a design (! Lack of design!) flaw.
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‎12-04-2016 13:53

In response to GregoryG

‎12-04-2016 13:53

Hey there, @GregoryG! The Fitbit Surge is a fitness super watch tested to be durable and long lasting. Also, your Surge’s screen is made of Gorilla glass 3, which is the standard across a number of other portable electronic devices including mobile phones, portable media players, laptop computer displays, and some television screens. I've found an idea in the Feature Suggestion board called: Screen protector for Fitbit trackers. Make sure you add your vote and comments there to make it more visible.

 

Your tracker is covered by 1 year warranty and even if the warranty is up you should contact our Support Team, to see if they have other options for you! 

 

Good luck! Smiley Wink

Mariam | Community Moderator, Fitbit

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‎12-04-2016 15:55 - last edited on ‎12-05-2016 14:03 by Moderator Alum

In response to MariamV

‎12-04-2016 15:55 - last edited on ‎12-05-2016 14:03 by Moderator Alum

MariamFitbit,
You mention that the Fitbit crystal is made of “Gorilla Glass 3”. Well the three (3) Surge watches that I used all had issues of broken crystals. Either the placement of the crystal or something lead to all 3 of my Surge crystals to break/shatter. All is great until the years warranty is expired. I would never recommend Fitbit. The Surge without question has quality issues.

When did the Surge start using Gorilla Glass? It was never Advertised with Gorilla Glass. My 3 Surge fitbit watches were very easily cracked/shattered. Must have been added after all the Surge broken crystals. Or the installation of the crystal is an issue.

Screen protectors you mentioned. How about Quality control? How about customer relations? How about customer support beyond 1 years warranty for an obvious quality control issue?

Good luck? With what?

I did contact Fitbit and was given the standard answer…”After 1 year warranty is up Fitbit isn’t covered!!”
Fitbit has lost a customer and advocate.

 

 

Moderator edit: format

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