Dailiy distance was incorrectly recorded

[PJS70]

This is the 2nd time.

1st time is Aug 28, during the night, I was helping at a food event and did light activites, and my surge recorded 28 miles of distance - not "activity" inferred.

2nd time is yesterday, between 1:30pm~3:30pm, I was drivng for 1 hour 15 minutes, talk to my frined over cellphone for 15 minutes, than had lunch. My surge recorded 40 miles of distance! Again, no inferred activity.

I chatted with presentative online. Totally waste of time. I have attached the chat transcript here - just to let everybody here to have some fun!

BTW, recetnly, the floors recorded sometimes went wrong as well - I had a few days with over 50+ floors when I hardly had any activity.

[HeydyF]

How are you doin' today? I apologize for that delay. If you sent an e-mail, normally takes 2 days for Customer Support to give you a response. However, you can also get in touch with them, via chat or via phone. Also, you can post your inquiry here and I will see what I can do for you! 

Keep me posted!  

[PJS70]

I am not in the US. There is little support. Have not recieved any reply. My Wife gave up on her 6 month old Fitbit. I am on my second one in 6 months and it will no longer hold any battery charge. Enough is enough!

[HeydyF]

Then let me assist you here in the Community! there are some tips on @MarreFitbit post "How do I maximize my tracker's battery life" to make the charge last longer. If after try those steps, the issue persists, then I suggest you to wait until receive a response from Fitbit Support, 'cause only they can take a look into your account and choose an alternative option for you. 

Keep me posted!  

[BenC0505]

I have sent multiple messages, have emailed my invoice and continue to struggle to get any results! During exercise my surge got moisture in it from perspiration, now the screen is frosted and cannot change between screens.

Not a very good look Fitbit!!

[HeydyF]

Let me give you a warm welcome to the Community @BenC0505!  Sounds too weird that your Surge got moisture while you are exercising. Definitely, this is not normal at all. On the other side, I appreciate you have taken the time to contact our Support team for help. Let me suggest something, is better if you to contact them via phone or chat, so you can get assistance immediately.  In the meantime, you can try to restart your Surge so you can change between screens. 

Let me know how it goes!