Dailiy distance was incorrectly recorded

[Cate38]

This is the 2nd time.

1st time is Aug 28, during the night, I was helping at a food event and did light activites, and my surge recorded 28 miles of distance - not "activity" inferred.

2nd time is yesterday, between 1:30pm~3:30pm, I was drivng for 1 hour 15 minutes, talk to my frined over cellphone for 15 minutes, than had lunch. My surge recorded 40 miles of distance! Again, no inferred activity.

I chatted with presentative online. Totally waste of time. I have attached the chat transcript here - just to let everybody here to have some fun!

BTW, recetnly, the floors recorded sometimes went wrong as well - I had a few days with over 50+ floors when I hardly had any activity.

[AlejandraFitbit]

A warm welcome to the Forums @Cate38. It's weird to hear that your Surge is not providing you options to exercise. Are you seeing this options from your Surge or it disappeared? If you are not able to see this, in the meantime, please restart your tracker by following @MeylinP's instructions.

Hope to hear from you soon. 

[Cate38]

I've turned off my tracker in settings and then restarted it. I then scroll to and select exercise - this is when I get a message that says "NO SHORTCUTS. Set on mobile or web. I thought that I had done that!! Please give me some instructions on how to fix this

[Cate38]

It's ok. I've done it. (Not sure how). All my normal exercise activities are now showing on the tracker,

[RobertoME]

Hi there @Cate38, I'm glad to hear you were able to fix this issue and now your activities are back on your tracker. Certainly this was an unexpected behavior.

Please keep participating in our community and dot forget to review our Discussion boards.