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Damaged fitbit surge

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‎04-09-2016 06:53 - last edited on ‎04-09-2016 11:43 by Fitbit Moderator

‎04-09-2016 06:53 - last edited on ‎04-09-2016 11:43 by Fitbit Moderator

Hi

My fitbit surge is cracking at all 4 screws (the rubber is cracking and splitting badly) and i have already dealt with you guys and you have said you will replace it. But now the order email that i received today says that you are sending me a charge hr instead of a surge. I hope this is just a simple error because one would expect a like for like replacement. Ive tried replying to the order email and the support email that was sent to me this morning but i received no reply. 

Im hoping and expecting that i will receive a large black surge, and NOT a charge hr.

A quick reply would be appreciated.

Regards

Gilad

 

Moderator edit: private information

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2 REPLIES 2

‎04-09-2016 07:14

‎04-09-2016 07:14

Phone Support:

Calling from US:

 

(877) 623-4997

 

Calling from Abroad (add +1, US Country Code)

 

+1 877 623-4997

 

Note:  Toll-free number from within America,

Costs can apply when calling from abroad (outside America).

 

Monday - Friday:

 

From 4am-8pm PST (US)

 

Weekend:

 

From 6am-5pm PST (US)

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‎04-09-2016 11:45

In response to SunsetRunner

‎04-09-2016 11:45

Welcome to the Fitbit Community @Gilad Woman Very Happy, hope you're doing great! 

 

I'd following @SunsetRunner's suggestion. The best way to get this solve is by contacting support again, so they can check your order and what was the mistake. I'm pretty sure they will fix it for you. 

 

If you have any other questions, please send me a PM Woman Very Happy. 

Maria | Community Moderator, Fitbit


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