help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data transferred to someone's account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2016 04:54

‎04-28-2016 04:54

I just gave my old blaze to my roommate and when he set up a new account with Fitbit all my data transferred to his account. Why??? Shouldn't it have deleted this with it being setup to a new account. How do we delete it off his account. Now he shows all my badges and rewards I've achieved. Frustrated.
Best Answer
0 Votes
3 REPLIES 3

‎04-28-2016 05:58

‎04-28-2016 05:58

Hi, @VictorB , information like badges etc are stored on the account, not the device, so I am totally puzzled by this. Please can you give more detailed information and / or post screenshots?

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎04-28-2016 06:26

‎04-28-2016 06:26

Ok I'll ask him to send me a screen shot
Best Answer
0 Votes

‎05-03-2016 07:44

In response to VictorB

‎05-03-2016 07:44

Nice to see you here @VictorB. What you mention is really weird because all your data should be stored in your account and not in your device and it shouldn't transfer when you set up a new account. I would recommend to ask your friend to contact Support adding the requested picture.

 

Keep me posted.

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes