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Did I waste my money buying a Surge for an Iphone 8? I see it is discontinued...But...

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‎10-19-2017 16:13

‎10-19-2017 16:13

Did I waste my money buying a Surge for an Iphone 8?  I received my Surge this week.  I see it is discontinued, does that mean it may never be updated to work for the Iphone 8?  Should I return my Surge and get a Fitbit Ionic instead?  I can't believe what a short shelf life the Surge had.  

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6 REPLIES 6

‎10-19-2017 22:25

‎10-19-2017 22:25

Thia is dedect product. I also regret to purchase rhis model. I had exchange 2 times in 6 month for same problem.

Bluetooth cannot connect and battery drain out within a day with no switch on gps.

Comtact to Fitbit, no reply. Go to exchange center, no stock.

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‎10-19-2017 22:30

‎10-19-2017 22:30

no reason it doesn't work with an iPhone 8.

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‎10-19-2017 22:34

In response to SunsetRunner

‎10-19-2017 22:34

You stated "no reason it does not work with Iphone 8".  I called Fitbit support and they recognize the problem.  If you go to fitbit.com/devices it does not list Iphone 8 nor Iphone 8+ as being supported.  I don't know if it is the hardware or the IOS upgrade (IOS 11.x). They said it might be another month before it works.  I'm tempted to return my Fitbit before the return period expires.

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‎10-20-2017 00:51

‎10-20-2017 00:51

@Roleigh Here is the link that may answer your question. I personally would return it for a refund. https://community.fitbit.com/t5/Surge/Surge-Firmware-Release-16-34-6-1/m-p/2199749#M73688

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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‎10-20-2017 01:49

In response to VF31AE3

‎10-20-2017 01:49

My watch has an older version, I went through the fitbit help to check for upgrade and it said I have the newest version but I do not have the version mentioned in your link (it is newer than what I have).  I guess in the morning, I should call customer support.  This is very frustrating.  Thanks for letting me know I don't have the latest firmware.

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‎10-20-2017 01:56 - edited ‎10-20-2017 01:56

In response to Roleigh

‎10-20-2017 01:56 - edited ‎10-20-2017 01:56

@Roleigh The update rolls out incrementally not all at once. What that means is some people (I don't know how it's decided) get it now some later and some after that. This link explains: https://community.fitbit.com/t5/Surge/Surge-Firmware-Release-16-34-6-1/m-p/2199749#M73688

 

Give it some thought. The Surge has been discontinued. This latest "update" did not include any "feature" upgrades. Support for the Surge is minimal. If it's not compatible with your phone, it's not likely they will spend the time and money to make it compatible. That's my opinion and it's your decision. Good luck.

Fixed wing aircraft (F-4J, F-4S), Fighter Squadrons: VF-171, VF-31, VF-103.
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