Difference between Bluetooth Classic 'On' and 'Pair' ISSUES

[Luciu]

Bluetooth classic issues!...when i tried to activate or to put bluetooth classic to "on" , automatically  my Fitbit Surge is restarting !...i restarted ,i rebooted 10 times but nothing... My clock goes perfectly  but I can not put bluetooth classic to "on"...PLEASE HELP!

[SunsetRunner]

Hi @Luciu

Since the issue remains after restarting the tracker,

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[Luciu]

Back with another message , I was not quite clearly understood , perhaps my English is not so good ...  i got a Fitbit Surge with a bluetooth connection problems from the clock software !!!i think ...when i try to activate directly  from Fitbit Surge the bluetooth classic, my Fitbit Surge is starts rebooting automatically...I can not connect my Fitbit Surge with other device for exemple whith mai phone or whit my USB DONGLE because my bluetooth classic from my Fitbit surge is stay activate 3 seconds and after that the Fitbit Surge is rebooting automatically...please help !!!..thanks

[Odyssey13 · Accepted solution]

@Luciu what is your native language? Fitbit has people who speak different languages.

[Rich_Laue]

If your Fit it reboots when turning the Bluetooth on then it would be time to reach out to Fitbit. You can use the link above or click here, which will give you the best options for your registered location.

[Luciu]

my native language is Romanian

[EdsonFitbit]

@Luciu @Rich_Laue @Odyssey13 @SunsetRunner Thanks for taking a break from stepping to visit the Community. @Luciu We are currently not staffed to provide support in Romanian. We'll be happy to assist you in English, Spanish, German, French, Korean, Mandarin, Italian or Japanese while we work to provide support in additional languages.

Bluetooth classic allows you to receive call notifications on your Fitbit Surge. Please make sure that your mobile device is part of the list of mobile devices that support call notifications. If so, I would recommend following @SteveH's instructions to resolve problems getting notifications from Android mobile devices. If your Surge is still restarting during this process please reach out Customer Support. They will evaluate your case and might provide further assistance.

Catch you later. 

[Luciu]

i still have this problem with my Fitbit Surge(  the traker autorestarts after i put  my bluetooth classic to"on" ),i do not have the box and the guarantee !...what can i do to fixet?..please help!

[EdsonFitbit]

@Luciu If you haven't contacted the Support team already, I'm pretty sure they will do their best to provide assistance to your case as soon as possible. Thanks for your patience in the meantime.

Keep up the super stepping.