Ex display fitbit trouble

[Pev32]

So I recently purchased an ex display model fitbit from a store closing down and the fitbit is stuck in the demo mode that scrolls past all the features on the fitbit

I have tried resetting and pairing it with my phone, it discovers the fitbit but won't display the 4 digit code needed to sync the fitbit with my phone, any help will be appreciated.

Also returning the fitbit is not an option

[Redmoonstar]

I'm not sure about the display models but I have read on different threads that you should try resetting several times in a row as sometimes it takes multiple times for it to work. If that doesn't work contact support http://help.fitbit.com/?cu=1 Good Luck!

[brandinous]

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@Pev32 wrote:
So I recently purchased an ex display model fitbit from a store closing down and the fitbit is stuck in the demo mode that scrolls past all the features on the fitbit

I have tried resetting and pairing it with my phone, it discovers the fitbit but won't display the 4 digit code needed to sync the fitbit with my phone, any help will be appreciated.

Also returning the fitbit is not an option

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I'm having this same problem, did you find a solution?

[EdsonFitbit]

Hello @Pev32 @Redmoonstar @SunsetRunner. Welcome to the Fitbit Community. It's great to have you here. Like @Redmoonstar mentioned, please perform a restart to your Fitbit Surge by following @Rich_Laue's steps. If this doesn't resolve the issue please be so kind to contact Customer Support. They will be happy to provide assistance as soon as possible.

Thanks for stopping by, see you around. 

[Morris0813]

@EdsonFitbitI just did chat with your support. I did find an Ionic mounted to a shop display that got thrown away into electronics waste. That Ionic has marking on the back "NOT FOR SALE" and it's stuck on a demo loop. I followed the steps @Redmoonstar but neither a normal reset (2 buttons) nor a factory reset (3 buttons) helped. The friendly guy on the support chat checked with another fitbit team if anything can be done but without any luck.

So, is it really true that this watch's fate is the trash?

[WendyB]

@Morris0813Usually things that are Marked NOT FOR SALE are not working devices.

So there is really nothing you can do. Did it even have a charger?

[Morris0813]

@WendyBKind of. There where two of these store displays dumped:

On of those the watch was still attached to the anti-theft cable on the other display the watch was missing.

Sensors on the back of the watch are there and seem to be genuine. Reset procedures work as described but the watch seems to be in a demo mode or has a demo firmware on it.

[Morris0813]

The linked image doesn't show...

(not available)

Moderator edit: Word Choice

[WendyB]

@Morris0813Still dont see an image.  I hope you find your answer. But  I dont think you will get it going. But you never know

[Morris0813]

@WendyBI'm sorry. Somehow the URL changes when posted. I'll try to link the page you'll find the store display. It was a display like in the last picture (right part).

Fitbit Ionic display

@EdsonFitbitI would appreciate it if you could confirm that there is a zero chance to get that Ionic to work or out of demo mode.

[YojanaFitbit · Accepted solution]

Hi @Morris0813, Thanks a million for posting your inquiry. @WendyB Thanks for jumping in! 

About this tracker as this is a demo device, there is nothing you can do to make it function as a regular watch, sorry about that. Please take a moment to visit our Fitbit store or our list of authorized retailers, if you're interested in getting a Fitbit Ionic.

You can also learn more about Fitbit Ionic at https://www.fitbit.com/ionic, and the rest of the Fitbit family of products at https://www.fitbit.com/compare.

Have a good one!