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FITBIT SURGE Band is worn out beyond repair

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‎10-23-2017 06:45

‎10-23-2017 06:45

I've had the Surge for almost 2 years however I began super gluing the band about 3 months into ownership.  It's now to the point there is no more repair that can be done as it's hanging by a thread.  Now I've got a perfectly good watch that I adore and can't wear because the company designed the band so it cannot be replaced.  Their answer is they would try and give me a 25% discount on a new watch and my response is that unless there is a resolution for this one, I've no intentions of starting a FITBIT collection of watches.  BLUF, has anyone had any type of resolution to this issue as I can't imagine this being the only case of this nature?

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‎10-23-2017 06:57

‎10-23-2017 06:57

Hi, @reshaw! You can actually purchase 3rd party replacement bands for Surge. I did a quick search on Amazon and came up with some. I'm sure there are other sites like eBay, etsy, etc. where you can do the same.

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