FitBit Surge Wrist Strap Cracking

[Eletson]

I'll be honest, I got my Surge as a Christmas Present in 2015 and love it.  I wore it for 3 months, then fell off the wagon.  I then started wearing again in earnest Sept 2016.  Shortly thereafter I noticed the wristband was breaking at the screws behine the fitbit.  So I contacted FitBit recently and they are sending me a new Surge.  Now, I am a handy guy, so I decided that I could fix what is wrong with my current surge and guess what.  For less than 3 cents I did it.  

Here's my fix.  Take a peice of electrical tape 3 inches long and then pry the cracked rubber under the screws to it looking like factory.  Then apply the tape on the bottom and wrap it once around very tightly.  Be cautious to follow the line of the Fit Bit.  Once you do that your FitBit won't be able to crack any more as the tape will hold it in place.

As a note, this looks really nice and not at all like a home repair.  Just be patient when wrapping and make sure it is tight.  Cut the tape off where you can;t see it.  I picked the bottom side.  

[WendyB]

I hope this will help others. Thanks for sharing!

[YojanaFitbit]

Hey there @Eletson and @WendyB! Welcome to the Forums. Thanks a million for the details of the workaround! It looks like you did a really good job with that. I usually advise users to contact Customer Support as a first option, just to check your warranty information. In your case it looks like have everything under control, but if you want to do so; you can reach them via email, or if you prefer via chat or calling at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome!