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FitBit drained battery but Syncing to Phone saying its full

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‎05-03-2016 06:22

‎05-03-2016 06:22

So my FitBit battery is dying randomly even after a full charge but when synced to my Fitbit dashboard it's saying it has full battery. How can I fix this?? I'm dying without it
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‎05-05-2016 06:45

‎05-05-2016 06:45

@candykaye A warm welcome to our Fitbit Community! So sorry to hear that your Surge gets unresponsive sometimes when pressing the button. I recommend restarting your tracker as advised in Meylin's post. If this doesn't do the trick, then my best advice is to contact our Customer Support team so they can investigate further and get you back on track.

 

Keep me posted on the outcome my friend and I'll be around! Smiley Happy

JuanJo | Community Moderator

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