I will start off by saying I've been a Fitbit owner since they first came onto the market. I love the innovation, the app development and the forward-thinking of the company. But... I'm thinking of switching brands, which is unfortunate. I have the Surge HR right now. I've had to have it replaced three times now because of the well-known issues with the material on the band "bubbling" and separating from the plastic. This same problem was present in other versions of their trackers. The current replacement I have right now, has gone 4 months and is now bubbling, like the rest and Fitbit will not replace it and will only offer me a 25% discount on my next order. This is completely unacceptable and is not a company that I want to support. If you have a flaw in your engineering you should own it. Getting 4 months use out of a brand new product is not acceptable. Not to mention, offering a 25% discount for me to buy ANOTHER flawed device is ridiculous. Maybe I would be willing to purchase a replacement product if you could establish that the issue has been fixed.
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