Fitbit Suge can't contol music on iPhone 7

[hannahzu]

I am having difficulty controlling music on iPhone 7 with Surge...the two devices are paired and everything works bit when I have music playing on Spotify and double click the left button it says 'connecting; for ages and then nothing. Any ideas how I can solve this?

[YojanaFitbit]

We're glad to have you in here. Welcome aboard @hannahzu! 

When getting the "Connecting..." message on your Surge, test whether you're able to control music after trying each of these troubleshooting tips:

• On your phone, go to Settings > Bluetooth and make sure Surge (Classic) is connected. If you no longer see Surge (Classic) on the list, set up music control again.
• Confirm that Surge is within approximately 20 feet of your phone.
• Under "Settings" on Surge, confirm that Bluetooth Classic is set to "Pair."
• Try switching Bluetooth Classic from "Pair" to something else and then back to "Pair."
• Restart your phone.

Hope this helps, if not let me know!

[Mortarman96]

Took some time, but I was able to get my music control working now. I thought this controlled the volume, but instead it controlled which song you play next and either start or pause the song.   This does not control volume of song unless I am missing something. 

[YojanaFitbit]

Hi @Mortarman96, thanks for stopping by! I'm glad to know that you were able to use the music control feature in your Surge, it doesn't have an option to control volume. You're not missing any step, the Fitbit that has additional controls to adjust the volume is the Fitbit Ionic. You can read more about it here.

Let me know if you have any question about it.