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I received my Fitbit Surge as a gift for Christmas and it hasn't wven been 5 months and the band has started to rip from where the screws hold it in place. What can I do about this?
I've had two fall apart, and one with a faulty batter. Love the tech, the service support is awesome, but I hate having to constantly replace the watch. They are essentially disposable. This one lasted 8 months.
I recommend that you buy something other than the Fitbit Surge. Mine is 1.5 years old and the band is ripped and a pin in the charge cable is missing, so charging is hit and miss. Their solution to my $250 problem is to offer a 25% coupon on a new product.
