help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Surge Broken Strap.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2016 19:38

‎11-26-2016 19:38

my strap has broken away from my fitbit surge, i have been unable to find a replacemnet, emailed customer support weeks ago and no reply. can anyone advise where to get straps from. replacemnets seem to be available for every model but this one

Best Answer
0 Votes
3 REPLIES 3

‎11-26-2016 20:43

‎11-26-2016 20:43

There is no replacement strap. Keep trying to contact support

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎12-02-2016 08:25

In response to WendyB

‎12-02-2016 08:25

Hey there. Welcome to the Family! I'm sorry about your band @rshann1979. As @WendyB mentioned it's best to contact support, so they can give you a hand with this. You can chat or call them to update your case too. 

 

Glad to see you on board, I'll be around in case that you need more help! Woman Wink

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎12-02-2016 17:59

In response to WendyB

‎12-02-2016 17:59

There  is a replacement band.  Search Amazon.com and you'll find one.  Comes with necessary screwdriver.  Wake up Fitbit,  you should be selling them too.

Best Answer