Issue: screen appears to be faulty as per photo. Have reset this 3 times to no avail. Time seems to get stuck and unless I tap or swipe screen to reset the time, but parts of the screen still display that shouldn't be there.
I do hope you can help me.
thank
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Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Contact Support and let them know you have already done many restarts
http://help.fitbit.com/?cu=1
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there, @wardette80! Welcome to the Family! 
Thanks a lot for the pictures, sorry to see what happened with your Surge, as @WendyB said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:
- US/Canada: (877) 623-4997 from 4am to 9pm (PT).
- UK: 0208 865 3243 from 9am to 6pm.
- India: 000 800 100 4540 from 10am to 9pm (IST).
Keep me posted with the outcome! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
How you doing my friend @RunningAtWarp10? Welcome to the Forums! 
Thanks for sharing your feedback, it's of great help. Sorry about your Surge. We strive for excellent customer service, and customer satisfaction remains our number one goal; we're always trying to get better options for you. Your comments are important for us, this will help us to improve our products.
Thank you for your understanding!
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