Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hey there, @Vmr2254! Welcome to the Family! In this case it's best to contact directly Customer Support as @WendyB mentioned. I am sure a they will be along soon to help you get this sorted out. You can chat or call them to expedite the response! 
Keep me posted on the resolution! 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see here @NoFate and @RunningTexan! It's not normal to happen so whenever that you contact Fitbit representatives try to give as much information about the use and environment conditions that might be affecting the band. We don't have a recall for this but I'm pretty sure Customer Support will be more than glad to assist you with this. 
I'll be around in case you have questions about it. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Good morning @NoFate! Thank you for your comments. Fitbit takes in consideration feedback and each user thoughts in order to improve product and services, at this moment I don't have any information about a recall but I appreciate your suggestion. I'll pass along this information. I think that in the mean time it's best to contact support so they can assist you.
Hope to see aroud! 
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