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Fitbit Surge - cant get it out of box/packing?

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‎07-22-2017 06:15 - last edited on ‎07-23-2017 13:36 by Fitbit Moderator

‎07-22-2017 06:15 - last edited on ‎07-23-2017 13:36 by Fitbit Moderator

I just cant seem to be ale to remove the device from the perspex packaging?  How does this work?

 

Moderator Edit: All-caps

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‎07-22-2017 08:59

‎07-22-2017 08:59

Welcome to the forums @CALFIN

 

contact customer support at this link - click

 

There is a phone number for the USA, an online chat option and web based email for those out of the area.

 

They should be able to walk you through this.

 

Keep us informed.

Stepping in the U.S.A. since September 2013. Android 14

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