01-22-2016 18:54
01-22-2016 18:54
I went for a run on Tuesday in the rain. I was wearinf rain gear bu my surge got a little wet. Not immersed, soaked, etc by any means. I noticed some condensation under the face after and now it wont sync. I dried it out (took a couple days) and restarted it many times, and it takes forever to come back to life and looses time. It will just randomly shut down. I still wear it because its still tracking steps. I tried everything to get it to sync with my phone and computer. I think its shot. The blue tooth doesnt work, the exercise tracking. I'm mostly irritated because it shouldn't have gotten condensation in it from a run in the rain. I live in portland and it rains all the time. Not its first rodeo. I bought it in June I think.
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01-22-2016 19:31
01-22-2016 19:31
contact customer support at this link - click
There is a phone number for the USA and web based email for those out of the area.
Keep us informed.
Welcome to the forums @wonkyweeze
01-22-2016 19:31
01-22-2016 19:31
contact customer support at this link - click
There is a phone number for the USA and web based email for those out of the area.
Keep us informed.
Welcome to the forums @wonkyweeze