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Fitbit Surge "Strap"

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‎04-12-2017 03:43

‎04-12-2017 03:43

Hello, my strap of the firbit surge is Broken. How can i orde a new one?
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3 REPLIES 3

‎04-12-2017 03:49

‎04-12-2017 03:49

The strap on the Surge was not designed to be easily replaced and fitbit do not sell replacements. Are you still within warranty? It runs for 2 years in Europe and 1 year elsewhere and if you are covered then contact customer support as they may be able to replace your Surge:

 

contact.fitbit.com

 

If you are not covered by warranty then you can buy 3rd party strap replacements from amazon, ebay etc but they are not that easy to replace. There are guides on YouTube but you need some DIY skills.

Best Answer

‎04-12-2017 14:05

In response to SteveH

‎04-12-2017 14:05

@TimLuts  

You can buy replacement Surge straps from AliExpress.com, Amazon and various eBay sellers.  All come with the Torx screwdriver needed to change the strap.  Around $20 all in.

 

Plenty of video's on YouTube showing how easy it is to replace the Surge strap.

 

HTH

Best Answer

‎04-14-2017 12:20 - edited ‎04-14-2017 12:24

In response to Griswold

‎04-14-2017 12:20 - edited ‎04-14-2017 12:24

@TimLuts It's nice to see you here again, welcome to the Forums!@SteveH and @Griswold Nice to see you around, I really appreciate the help!

 

@TimLuts Did you resolve your inquiry? Please let me know if you need more help!

 

As a friendly reminder to all our Fitbitters friends, removing the bands by yourself before contacting Fitbit Support can void the warranty. So in case that you haven't talk to them, it's best to give a try. 

 

I'll be waiting for your response! Smiley Happy

 

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