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Fitbit Surge stopped charging suddenly

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‎05-09-2016 22:57

‎05-09-2016 22:57

My Fitbit Surge stopped charging suddenly.

 

Already some days it has kind of started to charge and shows the logo on the screen, but looks like the battery is not getting any fuller, or at least it is not showing it. Now the sync etc are also out because low battery.

 

I have rebooted the device many times, cleaned the connector and changed the USB port and wall charger. Updating device is not possible while the battery is low.

 

How to proceed?

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‎05-11-2016 11:58

‎05-11-2016 11:58

Welcome to the Forums @hes! Since you have gone through all the correct troubleshoot I recommend that you reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed. Just let them know what you have done so far so they won't guide you through the same steps.

 

Let me know how it goes.

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