Fitbit Surge strap coming loose - almost lost watch

[mereterosenberg]

After only 7-8 months my fitbit surge strap has come loose - eventhough I have been treating my surge exemplary. 

I am disappointed and also worried since I could easily have lost my surge. The problem is the same as on the picture  found on the internet, except mine is worse since its both sides. 

[SteveH]

As you will still be within warranty you could contact customer support via the following link to discuss a replacement:

contact.fitbit.com

[YojanaFitbit]

Hey @mereterosenberg, it's great to see your here! 

Sorry to read about your little buddy, as @SteveH said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. As you said that you really take care of your Fitbit, please take a look of our wear and care tips, and feel free to ask the Fitbit representative any question that you might have about it.

You can reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! 

[KateSchultz]

I have had two different Surge devices with band issues. Both devices' bands began bubbling and coming apart near the watch face only a few months after I received them. This is frustrating and disappointing, especially given the cost. It is even more frustrating that after my original device was replaced, the replacement had the same issues but is held to the warranty period of my first device. I've owned two FitBit Surges in less last a year a half. I enjoy the platform of the FitBit app, as well as the interface of the device. The Surge's band seems to be a common post concern (four posts in the last 24 hours) and I'm wondering what is being done to address the issue overall.  

[YojanaFitbit]

It's great to see you in the Forums again @KateSchultz! Thanks a million for the feedback. Sorry you feel that way. We don't want to create frustration in our customers. I truly appreciate you took the time to share this in the Community. I assure you that we take in consideration all the input received from our users and let me tell you that our main goal is our customer satisfaction. Fitbit has been designed to provide motivation and help you to reach your daily goals to success.

I would suggest contacting our Support group in case that you're considering staying with Fitbit, so they can check the options that you have using your Fitbit Warranty Policies.

If there any questions present, please let me know and I'll be glad to help.