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Fitbit Surge will not setup.

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‎06-06-2017 07:54

‎06-06-2017 07:54

Brand new Fitbit Surge will pair with my Windows 10 PC or Windows phone. It does see it using bluetooth and nothing happens when I use the tracker dongle on my PC. The fitbit does switch on as I have charged it with the USB cable. Oh and I have tried the above with and without the cable plugged in. I have also uninstalled the software and tried again with no luck.

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‎06-06-2017 14:46

‎06-06-2017 14:46

Don't use the windows 10 app on your pc. Go to set up but download the fitbit connect software for pc not windows 10. I had the same  problem a couple years ago trying to sync my surge with windows 10 andthen only way I got it to work was with fitbit connect for pc. Good luck!

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1 REPLY 1

‎06-06-2017 14:46

‎06-06-2017 14:46

Don't use the windows 10 app on your pc. Go to set up but download the fitbit connect software for pc not windows 10. I had the same  problem a couple years ago trying to sync my surge with windows 10 andthen only way I got it to work was with fitbit connect for pc. Good luck!

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