Fitbit Surge won't pair with iphone 7

[dricade]

Can someone help me? I cannot pair my surge with iphone 7. i get a pairing code and then comes a mesage on my phone saying: Pairing Unsuccessful Make sure Surge (classic) is turned on, in range and ready to pair. Which it is, i am getting very frustrated 

[SunsetRunner]

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@dricade wrote:

Can someone help me? I cannot pair my surge with iphone 7. i get a pairing code and then comes a mesage on my phone saying: Pairing Unsuccessful Make sure Surge (classic) is turned on, in range and ready to pair. Which it is, i am getting very frustrated 

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don't pair with the iPhone. ( so unpair it, and restart both Surge and iPhone)

pair directly in the Fitbit app.

[MarreFitbit]

It's great to see you around @dricade! My friend @SunsetRunner is right, note that you can't set up your tracker from your device's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.

• The software on your mobile device is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your mobile device is on. To find it:
  • iOS—Tap Settings > Bluetooth.

If you're still unable to set up, try the troubleshooting steps below:

• Turn your tracker off and back on using the instructions in How do I restart my tracker?
• Try the setup process again.
• If you can't set up after a restart, reboot your mobile device (turn it off and then back on).
• Try setting up your tracker again.
• If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Hope this helps!

[littlebruce]

I did all of these steps and it still does not work. Seriously, every time we upgrade a phone we are going to have issues with the Surge.  I want my money back.

Never mind - got it - Did not have my Surge for Dummies Book Open......This did work.

[YojanaFitbit]

A warm welcome to our Fitbit Community family @littlebruce! 

Excellent, I was worried for a moment! Good to know that you're able to connect your iPhone 7. Sometimes it takes a moment to connect properly. If notice any inconsistency while syncing, I'll be glad to help.

In the meantime, I'd like to invite you to our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Saturday Humor  or What is the most interesting place that you have walked run?

Have fun with your little buddy! 

[SunsetRunner]

Same problem. Followed all instructions. Restarted my Surge. Restarted my iPhone 7. Uninstalled fitbit app on iPhone 7. Set up account again. Restarted Surge.

Nothing but the gray eye of indifference staring back at me above the battery power in the app.

After my second Surge in 2 years and these continued flaky problems I get the sense that you don't want me in your fitbit community. Hmmm, I hear the siren song of an Apple Watch calling me. Better stop me and quick.

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@MarreFitbit wrote:

It's great to see you around @dricade! My friend @SunsetRunner is right, note that you can't set up your tracker from your device's Bluetooth screen; you must open the Fitbit app and follow the on-screen instructions.

• The software on your mobile device is up to date. To see if an update is waiting to be installed:
  • iOS—Tap Settings > General > Software Update.
• The Bluetooth setting on your mobile device is on. To find it:
  • iOS—Tap Settings > Bluetooth.

If you're still unable to set up, try the troubleshooting steps below:

• Turn your tracker off and back on using the instructions in How do I restart my tracker?
• Try the setup process again.
• If you can't set up after a restart, reboot your mobile device (turn it off and then back on).
• Try setting up your tracker again.
• If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

Hope this helps!

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[YojanaFitbit]

Hi @SunsetRunner! We are very glad that you have joined our Family here in the Forums! 

Sorry about the issues you're having with your Surge, thanks for trying the steps above! Would you mind checking if your iPhone is using the latest update too? Also try to delete your Surge from the Bluetooth of your phone first, before to connect it again: 

1. Force quite the App and turn off your phone
2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit Surge from the Account
3. Open the Bluetooth Setting on your phone and delete Fitbit Surge from there too
4. Reboot Bletooth to make sure Surge is not there
5. Restart your Surge  a couple of times and Access back to Fitbit App > Account to set up your Fitbit Surge back
6. Turn on notifications

This should solve any syncing issue that you're having, please keep me posted on the resolution! 

[Cjgray]

My surge has worked since I got it back in June. I got it from warranty. Now it won't sync. I tried all of these steps and now when I try to set it up in the app, the app can't find it. Any suggestions?

[YojanaFitbit]

Hey there @Cjgray! It's great to have you here in the Forums! Hope you're doing great! 

That's odd, it usually helps to solve similar issues. Are you getting an specif error? Please try to follow perform the restart once again! Have you tried to sync with a different device?

Keep me posted! 

[Cjgray]

After trying all week it finally paired back up and downloaded an update to the surge last night. Now won't sync again. Still tracking steps, workouts,etc. Called support, they didn't have anymore ideas. I'm guessing it's shot. 

[YojanaFitbit]

Hi @Cjgray! Thanks for getting back and for trying those suggestions. I'd like to know what device you're using to sync. In my case my Fitbit syncs after I force quite the App or in my PC via Dongle. Have you tried to use a computer or any other device? 

Hope this helps! 

[Cjgray]

Thanks @YojanaFitbit. I have tried to pair with another phone and it will not sync. I don't have the dongle.

Also this all started when I tried to update the surge thru the app. Now my wife's charge has done the same thing after the app showed it needed updated.

I'm using an Iphone 6s, The wife is using a Iphone 7, and I tried to use a motorola to sync mine also.