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Fitbit Surge won't sync and auto reboot when Bluetooth classic turn to "pair"

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‎08-21-2017 01:46 - last edited on ‎08-23-2017 10:06 by Moderator Alum

‎08-21-2017 01:46 - last edited on ‎08-23-2017 10:06 by Moderator Alum

I got the same problem as the following youtube during the warranty period which had been fixed. However, it happen again and the warranty is expired. Do anyone have the same problem? 

https://www.youtube.com/watch?v=BWt-pXc1V-8

 

Moderator edit: Subject for clarity

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1 REPLY 1

‎08-23-2017 09:53

‎08-23-2017 09:53

Thanks for joining to the Forums my dear friend @lulau!  It's great to see your participation here, I'll try my best to help you out with this! Smiley Wink

 

Your little buddy is stuck on that option so, why don't you just let the battery to drain out completely! Then try to charge it and the try the restart a couple of times. Access to the Bluetooth settings of your mobile device to delete Fitbit Surge from there. Reboot your Bluetooth once again and try to reconnect your Fitbit as a replacement device from the Fitbit App: 

 

iOS: Account > Set up a device > Choose the option replace

Android: Main Menu > Devices > Tap on the (+) sign in the upper right corner > Replace your tracker

PC: Open Fitbit Connect > Set up a new device > Existing user > Replace tracker

 

Once your Surge is syncing you can try to use the Music Control option; this should be able to switch from Off to On or Pair. Please keep me posted on any error that you might encounter!

 

I'll be around! Robot Happy

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