help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit band splitting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2016 23:27 - edited ‎09-04-2016 23:43

‎09-04-2016 23:27 - edited ‎09-04-2016 23:43

My surge has started to split where the 2 screws are supporting the device and i was wondering on how I can fix it thanks also under warranty purchsed in Dec 2015

Aaron

Best Answer
0 Votes
3 REPLIES 3

‎09-04-2016 23:35

‎09-04-2016 23:35

If the tracker is under warranty,

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Best Answer
0 Votes

‎09-04-2016 23:43

In response to SunsetRunner

‎09-04-2016 23:43

yes it is

 

Best Answer
0 Votes

‎09-05-2016 09:27 - last edited on ‎01-08-2026 07:18 by Fitbit Moderator

In response to kach

‎09-05-2016 09:27 - last edited on ‎01-08-2026 07:18 by Fitbit Moderator

Welcome to the forums @kach! It's great to see you here. Smiley Happy

In this case, @SunsetRunner's advice is the way to go. Doing a DIY repair on your Surge, will void your tracker's warranty; so it's best to let our Customer Service team know about this and I'm sure they'll be glad to assist you. Take a good, clear photo of your tracker and have it ready to show it to them.

Keep me posted on how this goes! Let me know if you have any questions.

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

Was this helpful? Yay! If it was, please vote for it or mark this as a solution. Show us!
Best Answer
0 Votes