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Fitbit band splitting

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‎09-04-2016 23:27 - edited ‎09-04-2016 23:43

‎09-04-2016 23:27 - edited ‎09-04-2016 23:43

My surge has started to split where the 2 screws are supporting the device and i was wondering on how I can fix it thanks also under warranty purchsed in Dec 2015

Aaron

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3 REPLIES 3

‎09-04-2016 23:35

‎09-04-2016 23:35

If the tracker is under warranty,

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

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‎09-04-2016 23:43

In response to SunsetRunner

‎09-04-2016 23:43

yes it is

 

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‎09-05-2016 09:27 - edited ‎09-05-2016 09:29

In response to kach

‎09-05-2016 09:27 - edited ‎09-05-2016 09:29

Welcome to the forums @kach! It's great to see you here. Smiley Happy

 

In this case, @SunsetRunner's advice is the way to go. Doing a DIY repair on your Surge, will void your tracker's warranty; so it's best to let our Customer Service team know about this and I'm sure they'll be glad to assist you. Take a good, clear photo of your tracker and have it ready to show it to them.

 

Keep me posted on how this goes! Let me know if you have any questions. Smiley Wink

Fitbit Community ModeratorHelena A. | Community Moderator, Fitbit

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