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Fitbit died

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‎05-22-2016 07:40

‎05-22-2016 07:40

My Surge, that I bought 5 months ago has stopped working. Display went away and will not power back on. Ive had it on the charger for hours. Also, anyone else having issues with the strap breaking/cracking at the bends?

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‎05-22-2016 09:34

‎05-22-2016 09:34

@Rachelking2012 wrote:

My Surge, that I bought 5 months ago has stopped working. Display went away and will not power back on. Ive had it on the charger for hours. Also, anyone else having issues with the strap breaking/cracking at the bends?

I'm sorry to hear your Surge died on you!

 

I would suggest first that you try restarting your tracker:

https://help.fitbit.com/articles/en_US/Help_article/1186

 

If that does not work, you might want to contact customer service for a warranty replacement about those parts breaking: http://contact.fitbit.com

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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