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Fitbit screen blank, occasional pixels when trying to swipe.

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‎12-24-2016 07:07

‎12-24-2016 07:07

I have been using my Surge for about a year and it recently started acting weird when I tried to swipe between screens.  It has now stopped showing anything on the screen at all, but it will flicker in and out a little bit when I touch the screen or try to swipe.  It still communicates fine with the fitbit app on my phone.  Any suggestions?

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‎12-24-2016 07:09

‎12-24-2016 07:09

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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