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Fitbit surge band worn through in less than 12 months

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‎01-04-2016 08:39

‎01-04-2016 08:39

I have had my surge for 9months and the strap has just broken. It is worn through at the end with the buckle. I can't see a way to get this fixed. How does the warrantee work?
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‎01-04-2016 09:00

‎01-04-2016 09:00

Send them an email in the help/warranty section and they will ask for a picture and fill out a form. My Surge broke about same time frame and it is covered for a year from date of original purchase and Fitbit replaced it very quickly. Sent me a brand new one and setup takes no time to switch from one surge to new one. 

Best Answer

‎07-21-2016 14:30

In response to TSkaff

‎07-21-2016 14:30

@StuHaire welcome to the Community! Did you contact support in the end? As @TSkaff was saying the process is fairly simple to get a replacement. 

 

Let me know if you need help.

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