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Fitbit surge not responding to button presses

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‎04-14-2017 20:18

‎04-14-2017 20:18

My husbands surge is not responding to the buttons being pressed. He wwnt for a run and now its just stuck on the stopwatch screen. He can't stop the stopwatch either.

We've tried restarting it but that doesn't work either. 

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‎04-14-2017 21:20

‎04-14-2017 21:20

Welcome to the forums

 

doing the restart more than once can help

If it doesn't please contract support

 

If you look at the top  of the forum There s a help link and you can contact them there

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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