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Fitbit surge won't go to main screen after reset

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‎04-06-2016 17:47

‎04-06-2016 17:47

I was trying to pair a new phone to my surge. The surge ended up freezing so I did a reset on it and now it won't get past the arrow screen when it turns on. I've tried charging it, connecting it with the old phone it's paired to, and connecting it to a computer. All with no luck. Please help
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‎04-07-2016 05:55

‎04-07-2016 05:55

Welcome to the Community @Richie1. Thanks for troubleshooting the display inconvenience you have by yourself. I recommend Restarting your Surge a couple of times more and if it doesn't respond, feel free to contact our Support Team, for a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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