Fitbit time is wrong, won't sink with app or Bluetooth, can't turn off.

[Mldday]

Have contacted before. Very irritated, have tried everything suggested. Have been having trouble for a while. Ready to throw it in the trash!

[TarinFitbit]

Hi @Mldday, very welcome to the Community! I'm very sorry to hear that your Fitbit Surge battery is not working. If you already contact Customer Support, I'm sure they are going to find a quick solution for you . 

Let me know how it goes, I'll be aware! 

[Mldday]

That would be so awesome. It really isn't the battery life. It just won't sync with anything. The time and date are totally wrong so I can't even use it.
Thanks
Michelle

Sent from my iPhone

[MikeF]

Unfortunately, having "tried everything suggested" really doesn't leave anyone anywhere to go with this. Unless you want to share some details of what you tried and what happened as a result I'm not sure there's a lot else anyone can suggest.

[TarinFitbit]

Thanks for your update @Mldday! Were you able to receive some customer service information? and like @MikeF said, if you have any tip for other users, you can share it here. 

Keep me posted, I'll be around for you! 

[PrintheFast]

I'm having hte same problem with my fitbit charge hr. It has the wrong time, and wont sync to the computer....

[GeeKau]

Maybe related to this thread :

https://community.fitbit.com/t5/Surge/Bluetooth-sync-issues/td-p/1488197/jump-to/first-unread-messag...

For me, the app SAYS that my phone has the wrong time, but it doesn't. The Surge has the correct time too but it won't sync to the server (but appears to be talking to the app)

[MaginB]

Welcome to the Community @PrintheFast! I hope you're doing great!  

Let me help you out, you can check out the thread that @GeeKau shared if you still unable to sync your tracker try the troubleshooting steps on this article in order to get it back syncing. 

Let me know how it goes!