Flashing Surge Screen

[Maurelli]

The screen on my Surge has an obnoxious flashing. It pulses on/off and about a 1 second frequency.  I've stopped using it and reverted to my Flex - BUT that will no longer sync with my iphone after having done so for a couple years.  Nothing lasts forever, but very frustrating.

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

[YojanaFitbit]

Hey @Maurelli, thank you for joining us! 

Sorry to read about your Surge, as @WendyB said our best recommendation is to contact our Support Team, they can check your information and provide you with the best solution based in your Fitbit warranty. You can reach them via email, or if you prefer you can chat or calling them at:

• US/Canada: (877) 623-4997 from 4am to 9pm (PT).
• UK: 0208 865 3243 from 9am to 6pm.
• India: 000 800 100 4540 from 10am to 9pm (IST).

Keep me posted with the outcome! 

[Maurelli]

I restarted more than the recommended 3 times to no avail.  A restart DID work on my Flex which had stopped syncing and it now is working again.  I'm not interested in ranting here, but the 2 Fitbit items that I own have performed FAR below what seems reasonable.  Very disappointed.

[YojanaFitbit]

Hi there @Maurelli! Thanks a million for the feedback, and don't worry; I don't think that you're ranting. Feel free to share how you feel here. I totally understand why you share your thoughts about your Fitbit trackers, as it's odd you're having issues with both. 

Did you contact Customer Support, they have tools that can help to research to determine what is happening with your little buddies!

I'll be waiting for your response. 

[Maurelli]

I did contact tech support.  I was first in auto-message purgatory, then put on hold for the next "advocate".  Once an advocate came on, they wanted my phone number and the case number for this e-string.  I'm at work and have other things to do.  It appears you use your malfunctioning equipment as an opportunity to collect personal information instead of support.  I become more negative about your company with each successive interaction.  I hung up.

[YojanaFitbit]

Hi @Maurelli! Thanks for getting back! Sorry to hear about your experience with Customer Support. over the phone. If you feel more confortable chatting, you can do so! Remember that you can email them too if you wish. I know that you're really busy but I'm sure that they will be more than happy to keep assisting you.

Give it a try and let me know if you need anything else!