Frozen on No Alarms message on my surge

[Alit2]

My surge is frozen on a screen saying No Alarms set on mobile or web, I've tried pressing the home button along with bottom right to restart but it won't budge

[YojanaFitbit · Accepted solution]

I've noticed you are new around @Alit2, so let me give you a warm welcome to our Community. 

This is not a usual message. Please connect your Surge on the computer to charge it and restart it again a couple of times, sometimes you need to try it more than once. Is this syncing? Have you got any other message on the Fitbit App or on the Surge itself? Can you please take a picture of the message you're getting.

You can also try to delete your Surge from the Fitbit App and add it as a new device too.

I'll be around! 

[Alit2]

Hi yojana, I have tried all of the above but is not budging from this no alarm message! Should I let the battery run out and see if I can clear it when I recharge it? Thanks

[YojanaFitbit]

Thanks for taking the time to perform all the steps that you've tried already @Alit2! I think that letting the Surge battery run out is a good idea, of course! Go ahead and give it try. 

Once you charge it again, your can try the same steps once again. This time make sure to disconnect the device from the Fitbit App first. Also I'd recommend trying multiple restart on your Surge too. If this doesn't work, we might have to consider contacting our Support team.

Let me know how this works!