GPS accuracy, Heart rate monitor not working and quality of strap...

[Lee225]

Hi Everyone

Im a runner and over the last month ive noticed that my Surge can be uyp to half a mile out compared to the other runners in my group that i run with on the same run who are using garmi9n, Tom Tom etc?  Any one else with a similar issue.

My heart rate monitor has also stopped working within the last week and i cant seem to get it going? Any ideas?

Finally i brought my Fitbit last September, i have to say i have generally been pleased however, the wear on the strap is really to much for a product of its age, anyone else with the same problem...

Overall now feeling disapointed...

Lee

[RobertoME]

Hello @Lee225, welcome to our Fitbit community. I wonder if you start running before your Surge fix your location. If you start moving before the signal is found, Surge uses your step count to estimate the distance you traveled before GPS tracking began. Therefore, the total distance calculated for the activity may be slightly less accurate than if you'd waited for the GPS fix before you started moving.

With the heart rate if is not working, then I recommend a restart. Most of the times works to resolved this issues. In case you need the steps for a restart here is a post I shared with another user. It might be of your help.

Hope this helps and see you around.

[Lee225]

Hi Rpberto. I only ever run with the GPS fixed...?

[userzero]

The surge has to lock in on your current position when you first  trun run tracking on - kind of like in your car  (or on a stand along GPS unit0 where the gps has to 'find satelites' before it will start navigation.

Takes a few seconds, less time I think if you're walking around a bit.

[Lee225]

Like I said I get a gps fix and then start my run... It's not working as it should be!

I've tried re setting the watch as well and it's still not corrected an no heart rate monitor either!

[RobertoME]

Hi @Lee225, my first guess was like @userzero mentioned, but if the issue persist even after you have restarted your tracker, please take a moment to contact our Support Team and let them know of your efforts to troubleshoot the issue and what you've already done so far. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you as they have the tools to investigate in depth this issues.

As you know, don't forget to keep me posted how it goes.