Going through the Syncing Troubleshoot every day

[jbradway]

I cannot 'force' my surge to sync at all anymore. It does occasionally sync on it's own every few days, but that doesn't help me get to my run data in a timely manner.

I've gone through the Syncing Troubleshoot page multiple times in just the last few days. It usually works to do some combination of reboot, uninstall/reinstall app, unpair/repair surge with the Samsung Galaxy S5, but this is getting very tiresome.

Anyone know if I have a surge problem, an app problem, or a phone problem? The app and phone sync with the fitbit one perfectly every time.

Thanks!

[SunsetRunner]

Welcome to the Forums @jbradway! If you have already gone through these  syncing troubleshoots and have tried  setting  up your tracker as a new device without any positive result, you can try a last trick that has worked for me: if you have the call notifications activated in your Surge try to deactivate them from the tracker by going into the tracker settings and disable your phone's bluetooth too. Your Surge may restart by itself. Once you have done that, just reboot your phone and try to sync. If the issue persists, it will be time to reach out to our Support Team. I know that they're always happy to listen to your experience and provide different options for you, if needed!

Let me know how it goes.

[jbradway]

Thanks, Peter. I'm disabling notifications and reinstalling again. And rebooting again. I abandoned the Fitbit One, thinking that maybe trying to sync two devices was causing a problem. Syncing worked for a couple of days, but then stopped.

I'll let you know if I can make anything work. Thanks again!

[SunsetRunner]

Great @jbradway! Let me knwo if any further assistance is needed.

I wish you an excellent week.