Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Welcome to the Community @stephanie75. Thanks for troubleshooting this issue by yourself. I would like to know if you are having the inconvenience directly with your phone or with your tracker? If it is with the tracker, I recommend restarting your tracker a couple of times more by following @MeylinP's instructions. Now, if it is with phone please contact your manufacturer's support.
Hope to hear from you soon. 
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Thanks for the information @stephanie75, it sounds like you have tried all troubleshoot possible. I recommend contacting our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.
Let me know the outcome.
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