Green light

[stephanie75]

I have a green light on my face of my phone and it won't go away. I've restarted updated and everything else I can think of.

[AlejandraFitbit]

Welcome to the Community @stephanie75. Thanks for troubleshooting this issue by yourself. I would like to know if you are having the inconvenience directly with your phone or with your tracker? If it is with the tracker, I recommend restarting your tracker a couple of times more by following @MeylinP's instructions. Now, if it is with phone please contact your manufacturer's support. 

Hope to hear from you soon. 

[stephanie75]

It's on the face of my Fitbit not my phone. I have tried updating shutting off etc it's still there and drains my battery.

[AlejandraFitbit]

Thanks for the information @stephanie75, it sounds like you have tried all troubleshoot possible. I recommend contacting our support team, I know they will be glad to help you out. For a faster response you can contact them via phone or chat.

Let me know the outcome.