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HR monitor issue

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‎10-18-2016 17:33

‎10-18-2016 17:33

HR monitor stopped working. Reset the device with multiple syncs. Unable to fix the issue. Called Fitbit and they were also unable to fix the problem. They refused to stand behind their product. Only gave a discount for a new device. Just paid over $300 for this one....poor service. Switching to apple...
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‎10-22-2016 09:49

‎10-22-2016 09:49

Hello @Addy911 and welcome.

 

I am sorry that your surge gave you troubles with the HR monitor. I am sure that the support team did what they could. However at the end of the day there are return and warranty policies they have to follow and I am sure that had there been anything else they could do for you they would have. 

 

Let me know if I can do anything else. Cheers!

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