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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @RobLagendijk. If your Surge is not registering your heart rate information and the heart rate is not working, I recommend restarting your tracker by following @MeylinP's instructions. Also, double check your setting to see if this feature is on by doing the following from a computer:
1. Click Settings
2. Click Surge
3. Go to the heart rate option
4. Select auto or on
5. Sync
I hope this helps, let me know how it goes. 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
A warm welcome to the Community @RobLagendijk. If your Surge is not registering your heart rate information and the heart rate is not working, I recommend restarting your tracker by following @MeylinP's instructions. Also, double check your setting to see if this feature is on by doing the following from a computer:
1. Click Settings
2. Click Surge
3. Go to the heart rate option
4. Select auto or on
5. Sync
I hope this helps, let me know how it goes.
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
You are welcome @RobLagendijk, I am glad to hear that your Surge is now working. If you need anything else, please do not hesitate in posting it.
See you around! 
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