HR not working

[MorganGabbert]

My heart rate monitor has stopped working. I have it set to on in the settings as well as restarted and plugged in the device several times. The led lights are not on and it it not recording.

[Mcore]

Thank you for joining the Fitbit Community @MorganGabbert! I recommend you fully charge the Surge and do a restart. This should get you back on track.

Let me know how this goes.

[MorganGabbert]

Still not working


Sent from my Verizon Wireless 4G LTE smartphone

[Mcore]

I appreciate your reply @MorganGabbert. Have you checked that your heart rate option is turned On on your Dashboard? You can verify this on the Heart Rate section on your Dashboard's settings page.

Keep me posted.

[MorganGabbert]

I have tured it to on syced, auto and synced and off and synced, and back on and it still does not work.


Sent from my Verizon Wireless 4G LTE smartphone

[Mcore]

Thank your for your reply @MorganGabbert. Please be so kind to contact customer support so they can help you get back on track with this. I'm sure they will take good care of you.

As a friendly tip, make sure to let them know what you have tried in order to fix this issue, that way they don't recommend the same.

Any other questions or comments, feel free to post back!