help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Have to recharge fitbit frequently now

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-20-2018 10:32

‎08-20-2018 10:32

Hi everyone,

 

I have a surge fitbit watch which I bought in 2016 but I only to started to seriously use it from the start of 2018.

 

When I first got it I did not need to recharge the watch for days (maybe around 7 days?) but now I need to recharge it around every 12 hours. Was just wondering whether anybody here has had similar issues/experiences with their fitbit watch after using it for awhile? Did you have to get a new fitbit?

 

Thanks,

Voltman

Best Answer
0 Votes
1 REPLY 1

‎08-20-2018 14:38

‎08-20-2018 14:38

They dont last forever.

 

Also when you werent using it i assume you didnt charge it. These batteries will drain when not charged.

 

You can try these steps and see if it helps

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer