Having trouble pairing/syncing your surge to your phone? Try this

[Crazy-Fritter]

I had the same issues trying to set my surge up on my phone..... what I did to fix it was:

1. Made sure my surge was completely removed from my phone, both in the app and in the phone Bluetooth settings.

2. Uninstalled the Fitbit app from my phone then restarted it.

3. Went to my fitbit.com dashboard and made sure the surge was removed from there as well (very important!).

4. Installed the Fitbit app for windows 10 on my pc (I'm sure the Mac version would work similarly).

5. Installed my surge to my account through the windows 10 app with the wireless dongle that came with my surge, and downloaded and installed the latest firmware update for the surge, as well as set up all my preferences, and synced one last time to set all my preferences in my surge.

6. Closed the windows 10 app and removed the wireless dongle (very important!). 

7. Reinstalled the Fitbit app on my phone, logged in and the app immediately recognized my surge and synced perfectly....... and has been syncing flawlessly ever since 😉

The trick is to set up your tracker initially on a pc, once you've done that your tracker is on your account, and will automatically sync with most anything with a Fitbit app on it as soon as you log into the app. It also seems to work best when you make changes to your tracker through the Fitbit.com dashboard, then sync the tracker to your phone or the pc app.

Remember not to leave the wireless dongle in your pc or it will interfere with your phone syncing.

I hope this helps somebody 😋

[WendyB]

This is great! I'm sure it will help people!

Thanks for sharing!