Heart Rate off by one in my Surge?

[landry]

I have noticed for some time that when I check the resting HR on my android app, it is often one less than what is recorded on my dashboard in a browser. This is not just for the current day either, it appears throughout past data. Is there an inconsistency in how the two apps are rounding data? Further to this note, my resting HR today seems way off today, giving me a resting HR that is lower than any single data point all day (particularly during sleep)!? What is going on?

Moderator edit: Clarified subject.

[YojanaFitbit]

Welcome aboard my friend @landry! That sounds odd. Fitbit Dashboard on the your phone  and on your browser should be showing the past data without changing anything, since every synchronization feeds your Account's information. Have you tried logging out and then back in from both Dashboards? Do you have any picture of the inconsistency regarding you HR past data? 

Also, I would like you to restart your Surge and monitor how this is working after that. Have you been taking any medications or been sick lately (flue, headache, etc)? If you can attach pictures about your night readings, it would be great!

I'll be around! 

[landry]

I've tried to attach two screen shots from my phone, and two screen shots
from my desktop. In these, I have attempted to highlight the
inconsistencies. On Feb 3, my phone shows a high resting HR of 67, while
the desktop shows 68. On Jan 29, the phone shows 61, but the desktop has
62. Today, the resting HR was showing as 62, when the lowest measurement
all morning was 70. It was later revised to 64, but still, that doesn't
make much sense given the HR range during sleep being significantly higher
than that. The past two nights are the first time I've noticed anything
that odd.

[YojanaFitbit]

Hey @landry! Thanks for getting back with those screenshots. Thank you for bringing this issue to our attention, I'd like to let you know that our team is working hard on a fix. These types of bugs are very unpredictable, sometimes the solution is very simple and other times the solution takes more time to develop. Hopefully we'll have a fix for this soon!

Please note as well that Resting Heart Rate is different from the daily HR graph, as Resting HR is an average of your overall heart rate and the daily graph is the actual HR measurement throughout the day. And for this reason most likely this two readings won't be the same.

Thanks a million for your patience!

I'll be around! 

[SunsetRunner]

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@YojanaFitbit wrote:

Hey @landry! Thanks for getting back with those screenshots. Thank you for bringing this issue to our attention, I'd like to let you know that our team is working hard on a fix. These types of bugs are very unpredictable, sometimes the solution is very simple and other times the solution takes more time to develop. Hopefully we'll have a fix for this soon!

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this bug exists since the beginning and has been told many and many times.

telling it will fixed soon is an alternative fact 😞

[landry]

I do get the difference between the daily HR graph and the resting HR
graph, however what I was pointing out is that the resting HR, which should
be an average of all the "at rest" samples, isn't within the distribution
sampled. Most mornings I can guess my resting HR by looking at the graph of
sleep HR. If my sleep HR fluctuated between 64 and 70, I wouldn't expect my
resting HR to be 60, I'd expect 66 or 67.