help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate doesn't display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-24-2016 16:32

‎01-24-2016 16:32

I can't get my Surge to read my heart rate. Any suggestions?
Best Answer
0 Votes
1 REPLY 1

‎01-25-2016 13:34

‎01-25-2016 13:34

@Ledbetter Welcome to the Fitbit Community! Try to perform a restart on your Surge. Also, make sure you are not using the tracker too tight on your wrist as that may affect the readings. Using the tracker a bit higher on your wrist (two fingers from your wrist bone) is also recommended. Feel free to check the Heart Rate FAQs for more details. 

 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer