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Heart rate doesn't display

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‎01-24-2016 16:32

‎01-24-2016 16:32

I can't get my Surge to read my heart rate. Any suggestions?
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‎01-25-2016 13:34 - last edited on ‎11-18-2025 06:05 by Fitbit Moderator

‎01-25-2016 13:34 - last edited on ‎11-18-2025 06:05 by Fitbit Moderator

@Ledbetter Welcome to the Fitbit Community! Try to perform a restart on your Surge. Also, make sure you are not using the tracker too tight on your wrist as that may affect the readings. Using the tracker a bit higher on your wrist (two fingers from your wrist bone) is also recommended. Feel free to check the Heart Rate FAQs for more details. 

Let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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