Historical data from old Surge transferred to my new account

[Grit2]

My wife got a new surge and I made a new account (different email) to use her old one.  All of her steps data is now in my account from when she was using it.  I'd like to clear it.  I could use some help.

Moderator edit: updated subject for clairity

[MariamV]

@Grit2 welcome aboard! That's pretty weird. Usually when you set up a tracker to a new Fitbit account all of the former owner's info should be deleted. If possible, please post me a screenshot about it so that I can further analyze. I'll be looking forward to your new comments!    

Oh, and a restart might do the trick. Please try the following:

1. Press and hold the Home and Select buttons (left and bottom right) on your Fitbit Surge for 10 to 15 seconds, until you see the screen flash or start to dim.
2. Let go of the buttons.
3. After your screen turns completely off, wait 10 seconds and press the Home button to turn your Surge back on.

Give that a try and let me know how it goes! 

[Grit2]

I think it was latent data that hadn't been synced to my wife's account
before I tried to connect it to my account. I contact customer support and
they said the only way to get rid of the data was to delete my account.

I have since deleted my account and await the timeout so that I can
re-register with my same email address.

[MariamV · Accepted solution]

@Grit2 thanks for getting back to me! That sounds about right.  If your wife didn't sync before giving you her tracker then that info will definitely be transferred to your own personal account. That's brilliant! I'm glad to read that our Support Team helped you out with this. They're wonderful! 

Please post back with the outcome after waiting for the timeout. I'll be looking forward to your new comments!