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Hourly Goal not taking the steps of the last minutes!

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‎03-08-2017 06:08 - last edited on ‎03-09-2017 08:48 by Moderator Alum

‎03-08-2017 06:08 - last edited on ‎03-09-2017 08:48 by Moderator Alum

I have noticed on more that one occasion that when trying to meet my hourly goal, if I try to get steps in just before the top of the hour they are counted towards the next hour instead. Has anyone else noticed this issue?

 

Don W.

 

Moderator edit: Clarified subject. Removed personal information.

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2 REPLIES 2

‎03-08-2017 12:29

‎03-08-2017 12:29

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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‎03-09-2017 08:52

In response to WendyB

‎03-09-2017 08:52

How you doing @DMWyatt! Thanks for joining us to this family, hope you like what find here! Thanks a million for reporting what're experiencing with this feature. Please try the steps that @DMWyatt gave you. And if this keeps happening, please let me know, if you have some pictures of what you're looking from yoru end; it would be great!

 

I'll be around! Woman Very Happy

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