How can I change the phone number that my Fitbit is linked to?

[Katset]

How can I change the phone number that my Fitbit is linked to? I have a new phone number now, downloaded the app on my new phone, but I don't get a notification when I get an incoming phone call now that I'm using a different phone number.

[SunsetRunner]

the Surge is not linked to a phone number, but to a terminal

you have to associate it

http://help.fitbit.com/?l=en_US

[Katset]

Thanks for the answer 🙂 But i still dont get it, its hard to understad everything in english text / guidance

🙂 If u have the time can u please help me more direct to what im supose to do? Thank you

[KennyS · Accepted solution]

Did you turn on notifications in the Fitbit app? Aside, Have you synced your surge with your new phone?

[Katset]

Yes, everything beside text and calls are working 🙂

[KennyS · Accepted solution]

Look under settings in the surge and see if notifications are turned on.

[Katset]

Its on 🙂

[KennyS]

Hi @Katset,

I have an iPhone and here are the steps I would take, and what I would do is:
1 remove the surge from my Fitbit account
2 in Bluetooth settings forget the connection and turn off Bluetooth
3 turn on Bluetooth and go into the Fitbit app and add back the surge
4 make sure the options for calls and texts are enabled

Let us know!

[Katset]

NOW its working Thank u

[KennyS]

Glad it's working for you 🙂 eazy-peazy.

[Chris-me]

I gave wrong Mobil number

[Liv4Son]

how can you turn on notifications in the Fitbit app, or synced your surge with your new phone when you dont know how to change old cell or disconnected number to your current or updated cell number???

[Liv4Son]

unfortunately hunnie they are not answering your question directly. I think they did not comprehend the "new" or "diffrent" number that the fit bit was originally set up to. Ive been struggling with this exact problem for the past 9 or 10 months. And I get that too, there is no understanding we all are not born with 1 telephone number and carry that number with us for the rest of our lives (like a social security number). i hope you find a solution such a waist of a couple hundreds of dollars you can only use as long as phone you have at that moment works I will keep an eye out for you too should I come across a solution 🙂

[mrk1011mail]

Go into your account, 2 factor authentication, turn OFF 2 factor authentication, change your phone number there, then turn 2 factor back on.  Good luck!