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How can I track if my Fitbit Surge is authentic or fake?

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‎08-23-2017 02:10

‎08-23-2017 02:10

Hi,

I am currently wearing a Fitbit Charge HR. Recently I have just bought a new Fitbit Surge from Amazon and I doubt its authenticity as the band rubber is not as good enough as the band of Fitbit Charge HR. Specifically, the Surge band is rougher and less "plastic"/relaxing/comfortable than the Charge HR's. Is there any difference in the quality of the band between Charge HR and Surge ?

Can I track back the serial number on Fitbit.com to check if it is fake or not? If yes, please help me how to do it.

Thanks so much in advance,

T.

Best Answer
3 REPLIES 3

‎08-23-2017 02:27

‎08-23-2017 02:27

 

The band will have fitbit on it some where

Community Council Member

Wendy | CA | Moto G6 Android

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Best Answer

‎08-23-2017 04:59

In response to WendyB

‎08-23-2017 04:59

Hi Wendy,

 

You mean the serial number? I saw it both on the band and on the original box. My concern is how to check with Fitbit with that serial...(same way we check an IMEI number for iPhone).

Best Answer

‎08-24-2017 08:12 - edited ‎08-24-2017 08:13

In response to Tuan.Dang

‎08-24-2017 08:12 - edited ‎08-24-2017 08:13

Hi, @Tuan.Dang! Thanks for joining the family! Man Happy In this case you can just give our Customer Support team a call or contact them by chat or email, and with the email address you have for your Fitbit account they will be able to pull up all your information including serial number if your tracker is paired. 

 

Let me know how that goes! Robot tongue

Solange | Community Moderator, Fitbit
Best Answer